If something arrives wrong or faulty, please get in touch with us so we can help. We don’t accept returns on Pantry, Pet or Seeds items — unless it’s not what you ordered or it arrives in poor quality. We accept returns on accessories bought from the Housekeeping, Health & Beauty, Baby or Living collections if they’re unused. We also accept returns on Plants within the first 48 hours of receiving the item. Please email us at firstname.lastname@example.org or phone 020 7272 2111 to find out the best and most sustainable way to return your item(s).